Privacy Policy

Last updated: 1st January 2026

Introduction

FrostSignal B.V. ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website and services. As a property brokerage operating in the Netherlands, we comply with the General Data Protection Regulation (GDPR) and Dutch privacy laws.

Data Controller Information

FrostSignal B.V. is the data controller responsible for your personal data. Our contact details are:

Data We Collect

We collect and process various types of personal data when you interact with our services. The data we collect includes:

Information You Provide Directly

  • Contact Information: Name, email address, phone number, postal address
  • Property Information: Property details, preferences, budget, timeline
  • Communication Records: Messages, enquiries, and correspondence with our team
  • Transaction Data: Information related to property transactions and services

Information Collected Automatically

  • Website Usage Data: Pages visited, time spent, clicks, and navigation patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies and Tracking: As detailed in our Cookie Policy

How We Use Your Information

We use your personal data for legitimate business purposes and with appropriate legal basis. How we use your information includes:

  • Service Delivery: Providing property brokerage services, managing transactions, and client communication
  • Customer Support: Responding to enquiries, providing assistance, and resolving issues
  • Marketing Communications: Sending relevant property updates, market insights, and service information (with consent)
  • Website Improvement: Analysing usage patterns to enhance user experience and functionality
  • Legal Compliance: Meeting regulatory requirements and legal obligations
  • Business Operations: Internal administration, record keeping, and quality assurance

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Contractual Necessity: To perform our property brokerage services and fulfil contractual obligations
  • Legitimate Interests: For business operations, service improvement, and client relationship management
  • Consent: For marketing communications and non-essential cookies (where required)
  • Legal Obligation: To comply with regulatory requirements and legal duties

Data Sharing and Disclosure

We may share your personal data with trusted third parties in the following circumstances:

  • Service Providers: Professional services such as legal, financial, and technical support providers
  • Property Partners: Other estate agents, solicitors, surveyors, and mortgage brokers involved in transactions
  • Regulatory Authorities: When required by law or regulation
  • Business Transfers: In the event of merger, acquisition, or business sale

We ensure all third parties maintain appropriate data protection standards and use your information only for specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Generally, we retain client data for up to seven years after the completion of services, in line with regulatory requirements for financial and property transactions. Website analytics data is typically retained for 26 months. You may request earlier deletion of your data, subject to legal and regulatory requirements.

Your Rights

Under GDPR and Dutch privacy law, you have the following rights regarding your personal data:

  • Right of Access: Request information about what personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Request transfer of your data to another service provider
  • Right to Object: Object to processing based on legitimate interests or direct marketing
  • Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@frostsignal.world or +31 367514343. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure data transmission, encrypted storage, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.